Help center
Frequently asked questions
Business identity, purchaser eligibility, documentation, shipping, and order support in one place.
Company and permitted use
Who is the seller?
The seller is Synthex Labs LLC, an independent US business at 945 Market St, San Francisco, CA 94103. Customer support is available at support@synthexlabs.com.
Who may purchase?
Qualified laboratory research purchasers aged 21 or older who can lawfully order and handle the material in their location. Orders that appear intended for personal use may be declined or cancelled.
What does “research use only” mean?
The product is supplied solely for laboratory research. It is not a medicine, dietary supplement, food, cosmetic, or veterinary product and is not for human or animal consumption.
Orders and payment
How many bottles are in each pack?
The 1-pack contains one bottle, the 2-pack contains two bottles, and the 3-pack contains three bottles. The product page shows the quantity and specifications for each bottle.
Can I request a larger research order?
Email support@synthexlabs.com with the requested quantity, business or laboratory details, and any batch-documentation requirements. Availability is not guaranteed.
Which payment methods are accepted?
Checkout is hosted securely by Stripe. Card and Link options are shown when available for the purchaser and device. This website does not collect or store full card numbers.
Shipping and returns
What does standard shipping cost?
Standard tracked shipping within the United States is free, with no order minimum.
How long does shipping take?
Orders placed before 2:00 PM ET, Monday through Friday, normally leave the same business day. Continental US delivery is estimated at 2–4 business days after dispatch. See the Shipping & Return Policy for all destinations and exceptions.
Will I receive tracking information?
Yes. Tracking is emailed when the carrier accepts or scans the shipment. If it has not arrived within one business day of your order confirmation, check spam and promotions folders before contacting support.
What if a shipment arrives damaged?
Email support@synthexlabs.com within 3 days of delivery with the order number and photos of the outer box, bottle, and seal. Keep all packaging while the claim is reviewed.
What is the return policy?
Only unopened, unused product with an intact tamper seal may be eligible. A return must be requested within 3 days of delivery and requires an RMA before it is sent. Review the complete Shipping & Return Policy before returning anything.
Product handling and documentation
How should research material be stored?
Follow the storage information on the product label and available documentation. Keep the original labeled container sealed and away from children, animals, and untrained individuals.
Is a Certificate of Analysis available?
When available, an image of the batch Certificate of Analysis is displayed on the product page. Contact support with questions about visible batch identifiers or reported results.
How do I contact support?
Email support@synthexlabs.com or visit the Contact page. Support hours are Monday–Friday, 9:00 AM–6:00 PM ET.